INTRODUCTION
In the pulp and paper industry, operational continuity is paramount. Component failures can lead to significant downtime and costly disruptions. This case study illustrates how EVR Products, in collaboration with CGIS, provided a rapid and effective solution at Domtar Skookumchuck Pulp Mill, avoiding downtime and maintaining smooth operations.
THE CHALLENGE
Domtar Skookumchuck Pulp Mill, a leading producer of high-quality Northern Bleached Softwood Kraft pulp, faced an urgent situation when a 42” expansion joint on a critical line required urgent replacement. This situation threatened to halt production and cause significant operational disruptions.
CHALLENGES
CGIS, the mill’s trusted supplier of valves and automation solutions, turned to EVR Products for a swift resolution. EVR Products demonstrated exceptional responsiveness and commitment to customer needs by expediting the manufacturing process of a replacement 42” expansion joint.
- Rapid Turnaround: EVR Products prioritized the order, manufacturing and shipping the custom expansion joint in just three days. This remarkably quick turnaround minimized the downtime for operations at the mill and reduced the financial burden to the company.
- Collaborative Partnership: The close collaboration and communication between CGIS and EVR Products were crucial to the success of this project. CGIS effectively communicated the urgency of the situation, and EVR Products’ production team worked diligently to meet the tight deadline.
- Ongoing Communication: Throughout the process, clear and consistent communication between all parties ensured that the project stayed on track.
“We reached out to EVR at 8:00 am when we realized the expansion joint had failed. By 12:00 p.m., we had order confirmation, and a PO had already been issued. Shipping took 3 days from then on from EVR. Expansion joints can be challenging to obtain and aren’t often stocked. The EVR team worked diligently and provided exceptional service. “They saved us” was the comment from the customer, said Liz Odermatt, Technical Sales Representative at CGIS.”
THE RESULT
EVR Products’ ability to deliver the custom expansion joint within three days averted a potentially serious disruption at the Skookumchuck Pulp Mill. The mill was able to replace the failing joint and restore normal operations quickly.
- Minimized Downtime: The rapid delivery of the replacement part prevented prolonged downtime, saving Paper Excellence from significant production losses.
- Enhanced Reliability: The new EVR Products expansion joint provided a reliable and long-term solution, ensuring the continued efficient operation of the pulp mill.
CONCLUSION
This case study demonstrates EVR Products’ ability to provide rapid, reliable, and customer-focused solutions in critical situations. By prioritizing urgent orders and maintaining open communication, EVR Products and CGIS ensured the continued operational efficiency of Domtar Skookumchuck Pulp Mill. This successful outcome strengthens the partnership between EVR Products, CGIS, and Domtar and highlights EVR Products as a trusted provider of high-quality expansion joint solutions.